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Privacy Policy

How Reed to Rock Academy collects, uses, protects, and manages student, parent, and educator information.

Contents

Last updated: July 23, 2026

1. Introduction & Scope

Welcome to Reed to Rock Academy. We are committed to protecting the privacy, security, and personal data of our scholars, parents, guardians, and educators. This Privacy Policy outlines how we collect, store, utilize, and safeguard your personal information when you visit our website (reed2rock.com), register for live interactive programmes, or submit consultation enquiries.

By accessing our website or enrolling in our academic programmes, you consent to the practices described in this policy.

2. Information We Collect

We collect information directly from you when you interact with our platform, request consultation, or enroll in a learning cohort.

A. Information Provided Voluntarily

  • Parent & Student Details: Full names, email addresses, phone/WhatsApp contact numbers, country of residence, student age, and current academic stage (e.g., Primary, Lower Secondary, IGCSE, AS & A Level).
  • Educator & Applicant Details: Professional credentials, CVs, subject specializations, and contact details for teacher training and recruitment.
  • Enquiry & Consultation Content: Specific learning goals, subject preferences (Cambridge, Pearson Edexcel, STEM & Tech Skills), and notes provided during consultation bookings.

B. Automatically Collected Technical Data

  • Device type, browser environment, IP address, operating system, and standard web traffic logs to optimize site performance and responsiveness across screens.

3. How We Use Your Information

Reed to Rock Academy processes personal information strictly for legitimate educational and administrative purposes:

  1. Cohort & Programme Placement: Matching scholars with the correct academic level, subject educator, and group cohort schedule.
  2. Communication & Academic Support: Sending lesson links, progress updates, timetable reminders, and responding to support requests via email or WhatsApp.
  3. Institutional Operations: Improving course materials, updating parent dashboards, and ensuring platform security during live sessions.
  4. Legal & Safeguarding Compliance: Fulfilling child protection guidelines and online safety obligations required for international virtual learning environments.

4. Live Virtual Classroom Safety & Child Protection

The safety of young scholars in our virtual learning environment is paramount:

  • Secure Virtual Classrooms: Live sessions are hosted on password-protected, encrypted video infrastructure.
  • Educator Vetting: All tutors and specialists undergo background checks, identity verification, and safeguarding training prior to conducting sessions.
  • Session Records: Live sessions may be monitored or recorded solely for internal quality assurance, teacher assessment, and student revision safety. Recordings are strictly accessible only to enrolled scholars and staff.

5. Data Protection, Sharing & Disclosure

We uphold a strict zero-sale policy regarding your personal data:

  • No Data Monetization: We never sell, rent, trade, or commercialize your personal information to third-party advertisers.
  • Authorized Service Providers: Data is shared only with vetted third-party service tools necessary for academy operations (e.g., secure email dispatchers, virtual classroom software, and payment processing portals).
  • Legal Disclosures: We disclose data only if required by law, regulation, or court order to protect the safety and rights of our academy and learners.

6. Data Storage & Retention

  • Storage Security: Personal information is stored on secure, encrypted servers with strict access controls restricted to authorized administrative personnel.
  • Retention Period: We retain personal information for as long as a scholar or educator is actively engaged with Reed to Rock Academy, and up to two years thereafter for administrative audit compliance, after which data is securely purged.

7. Your Rights & Choices

Depending on your jurisdiction, parents, guardians, and educators hold the following rights:

  • Access & Inspection: Request a copy of the personal data we hold about you or your child.
  • Correction & Updates: Request rectifications to incomplete or inaccurate contact details.
  • Erasure (“Right to be Forgotten”): Request deletion of your family’s account data, subject to legal record retention requirements.
  • Communication Preferences: Opt-out of non-essential informational newsletters at any time using the unsubscribe link or contacting administrative support.

8. Third-Party Links & Resources

Our website may contain links to official examination boards (such as Cambridge International or Pearson Edexcel) or educational tech resources. Reed to Rock Academy is not responsible for the privacy practices or content of third-party external websites.

9. Updates to This Policy

We periodically review and update this Privacy Policy to reflect technical, legal, or educational operational changes. Any modifications will be posted on this page with an updated Last Updated date.

10. How to Contact Us

If you have questions, concerns, or data access requests regarding this Privacy Policy, please reach out to our administration team: